Effective Date: 26 September 2026
At Luck Berry Mall, we are committed to ensuring that every order is delivered accurately, securely, and on time to employees, staff, and affiliates of our partner businesses. Because all products are custom‑made and fulfilled on demand, our shipping process is designed to balance speed, quality, and reliability while keeping you informed at every stage. This Shipping Policy explains how shipping works, what timelines to expect, and how issues are resolved.
1. Overview of Shipping
Our shipping services cover all regions of the United States. At present, we do not ship internationally. Each product is created after your order is placed, so production time must be factored in before shipping begins. While we partner with trusted carriers to ensure smooth delivery, external factors such as weather or carrier delays can occasionally impact timelines. This section provides a clear picture of how orders move from production to your doorstep.
2. Production Time Before Shipping
Because all products are custom‑made for each partner business, we require time to produce your order before it can ship. Production times generally range from 3 to 7 business days, depending on the product type, design complexity, and seasonal demand. During peak seasons (e.g., holidays), production may take slightly longer. You will be notified if we anticipate any significant delays. Production timelines are in addition to carrier transit times.
3. Shipping Methods and Carriers
We work with reliable U.S. carriers such as USPS, UPS, and FedEx. The exact carrier is chosen based on your location, the size of the package, and delivery speed. Standard shipping is the default option, with delivery times typically ranging from 3 to 7 business days after the order leaves production. Expedited options may be offered where available, though costs may vary depending on the business arrangement. Our goal is to balance cost‑effectiveness with reliability, ensuring you receive quality service.
4. Delivery Timeframes
Delivery time consists of both production and shipping windows. For example, a product that takes 5 business days to produce and 4 business days to ship will arrive in approximately 9 business days after ordering. We provide estimated delivery dates during checkout, but please note these are estimates, not guarantees. Unforeseen issues such as weather conditions, supply chain disruptions, or carrier delays may extend delivery beyond the estimate. We encourage customers to order well in advance for time‑sensitive needs.
5. Order Tracking
We provide tracking information for every order once it ships. You will receive an email with tracking details and a link to follow your package’s journey. Updates generally appear within 24 hours of shipment. Tracking allows you to stay informed about estimated arrival and provides peace of mind by monitoring delivery progress. If tracking does not update within a reasonable period, contact our support team for assistance.
6. Shipping Costs
Shipping costs are calculated based on product weight, size, and delivery address. The final cost is displayed at checkout before you confirm your order. Some businesses may subsidize or fully cover shipping for their employees, in which case this will be reflected at checkout. Shipping fees are non‑refundable unless the shipment error is caused by Luck Berry Mall or our carriers. We strive to keep shipping costs transparent and competitive while ensuring dependable service.
7. Delivery Issues and Resolutions
Occasionally, issues may arise during shipping. We are here to help resolve them quickly and fairly.
- Lost packages: If tracking shows no movement or the carrier confirms loss, we will replace or refund the order once the claim is verified.
- Damaged packages: If items arrive damaged, please report within 7 days of delivery and provide photos of the damage and packaging. We will review and resolve with replacements or refunds.
- Incorrect address: Customers are responsible for providing accurate delivery addresses. If an order is returned due to an incorrect address, we will reship after collecting updated shipping fees.
8. Shipping Limitations
We currently ship only within the United States. Some addresses, such as PO Boxes, APO/FPO, or remote locations, may have additional restrictions or longer transit times depending on the carrier. Hazardous weather, natural disasters, or other force majeure events may temporarily suspend shipping in certain areas. We will communicate promptly if your order is affected by such limitations.
9. Business‑Paid or Subsidized Shipping
In some cases, partner businesses cover shipping costs for their employees. Where this applies, the subsidized amount will be reflected at checkout. Any additional shipping upgrades (such as expedited delivery) chosen by the customer may be billed separately. We follow the policy set by each business partner to ensure fairness and clarity.
10. Customer Responsibilities
It is important that you provide accurate delivery details during checkout. Please ensure your shipping address, including apartment or suite numbers, is complete and correct. If the carrier marks a package as delivered but you cannot locate it, first check with household members, neighbors, or your mailroom. If still missing, contact us within 3 business days so we can investigate with the carrier. Prompt reporting helps us resolve issues effectively.
11. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in carriers, business arrangements, or legal requirements. Updates will be posted here with a revised effective date. Material changes may also be communicated via email or through announcements in Business Stores.
12. Contact Us
For questions about shipping, delivery timelines, or to report an issue, please reach out through our Contact Us page on the website. Our team will review your inquiry promptly and work diligently to ensure your order concerns are resolved quickly and fairly.